Privacy Policy

This Privacy Policy applies to information we collect when you use www.joycesupermarket.com and any other websites, mobile applications (“app(s)”), or services that post a link to this Privacy Policy (collectively, the “Service”). We would advise all customers looking to use this website to read the following privacy policy. The aim of this privacy policy is to explain how we process your information and how we will use any information obtained from our website.

Who we are:

This website (www.joycesupermarket.com, www.joycesfresh.com) and app (Joyces Supermarket) is owned and operated by Joyce’s Supermarket (Registered number 179840). Our registered office is at Church Road, Headford, Co. Galway. For the duration of this privacy policy we will use the terms “Joyce’s Supermarket”, “our site”, “our app”, “us” or “we” to refer to Joyce’s Supermarket.

Personal Information:

When you enter information on our site there is a certain amount of data collected. This is to allow you to use certain functions of the website. We may ask for your name and email in order for you to comment on a part of the website. If you are entering competitions on our site you may be asked for additional information. This is so we can contact you in a convenient manner. In order to process any orders for home delivery we will ask for your name, email address, billing address, delivery address and contact number. This is to provide you with the best service possible. You may be contacted directly if there is an issue with your order. From time to time we may contact you with promotional material. If you would no longer like to receive these just follow the unsubscribe directions.

To use our loyalty program you will need to provide us with your name, email and phone number. All this data will be secured safely and will never be disclosed to a third party. If you sign up to receive marketing communications but change your mind you may update your account to your new preferences.

Non-Personal Information:

Our websites and our app gathers statistical and other analytical information from all visitors to our website. This information is gathered in order to allow us to get a better understanding of our customers and website visitors, how they reached our site and how they use our sites and our app. We do this in the hopes of improving and perfecting the customer experience.

Data Security:

We are committed to keeping your data secure and comply with the Data Protection Acts 1998 and 2003 and are GDPR compliant. We store all data on a physically secure facility. Personal data is only entered on our system when the browser is in secure mode. With the nature of the internet we cannot guarantee the security of information that you submit while on our site. However we will take all steps possible to protect all personal data that you give to us. We will never ask a customer to confirm any credit card details via email. We will do our utmost to safeguard any data you provide us and will retain it no longer than is legally necessary.

Mobile Applications:

The types of data we collect include your name, email (username), phone number and password. This information is not shared with any third party. We use this information to identify you and your account in the Joyce’s Supermarket Rewards Program. We may generate coupons and offers that are displayed in the mobile application based upon your purchase history. When registering for our app you may decide to opt in for marketing communications. If you change your mind you can update your preferences in the ‘my account’ feature of your app.

Other Websites:

The data you provide us will not be disclosed to any third parties without prior consent. On our websites and our app you may find links for other websites. Please note that these websites are outside our control and are not covered by our privacy policy. If you would like more information on the privacy policy of the third party/external site we recommend that you read the information on their website.

Cookies:

Cookies are small data files which you will find on most websites. They are placed on your device when browsing a website. We use them on our site to collect information (login details etc). The cookies used on our site do not take details about you or your credit card. Cookies are used to help us improve the customer experience on the site. They give us information such as what areas of the web sites or app you visited and for how long, therefore allowing us to look at and improve the user experience.

Payment Security:

We aim to make the payment section of our site as secure and safe as possible. Our checkout contains a 3D secure payment process. The aim of this service is to reduce the likelihood of unauthorised use of your card.

Changes to our Privacy Policy:

If our privacy policy changes all updates will be added to this web page.

Contact Us:

If you have any queries or would like more information feel free to contact us on support@joycesfresh.zendesk.com.